Then you will see three tabs: “Pass Info”, “Warranty Checker”, and “View Log File.'

You can also view a log about the test results by clicking on either “Pass Info”or “Fail Info”, depending on the results of the test, when the test is done next to the “Help” option.

You can read the log by clicking on Help>View Log File. Long Generic (progress in 1% increments and may take several hours to complete)ĥ.) Upon completion of running the diagnostics, a log for each drive is saved to the program installation folder.

You should backup all of your data before running tests that have options to “Fix”. Select the test that you would like to perform. A menu of the possible diagnostic tests is shown. Please safely remove all other hard drives except the drive(s) that you want to test.Ĥ.) Select the Tests to Run. Seagate, Samsung, LaCie, and Maxtor drive models are all supported drives.

The setting “Turn off hard disk after” should be set to “Never” while running any SeaTools for Windows test.ģ.) Select the Drives to Test.

Select “Change advanced power settings”.

Click on the Start or Windows icon button in the bottom left corner of your Windows desktop.

Make sure you have the computer plugged in by power supply to a main wall socket. Power management controls may need to be suspended while doing very long tests.

If the Dashboard diagnostic test produces a ‘fail’ result, we recommend you test the hard drive with the SeaTools diagnostic program before pursuing a replacement of the hard drive.ġ.) It is suggested to close all other applications before running hard disk diagnostic, in order to keep the drive focused on SeaTools as much as possible.Ģ.) Please keep the computer fully powered on. A pass or fail message from Seagate Dashboard could simply indicate other issues which do not warrant a hard drive replacement. Note: For a more thorough test of your external hard drive, we suggest using SeaTools for Windows. In MacOS, this icon will be in the Applications folder.Ģ.) On the left side of the Seagate Dashboard, click the drive on which you want to test. Be sure the drive is connected directly to the computer using a USB port, not using a docking station or hub.ġ.) Open Seagate Dashboard by double-clicking the Seagate Dashboard icon on the desktop.

Mac hard drive test